Privacy Policy
Motovational ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect the following personal information when you shop with us or interact with our store:
- Your name, email address, phone number and billing/delivery address;
- Order details, purchase history and product preferences;
- Payment information (processed securely by our payment providers — we do not store full card numbers);
- Device and browsing information such as IP address, browser type and pages visited, collected through cookies and similar technologies;
- Any information you provide when you contact our support team, leave a review or subscribe to our newsletter.
2. How we collect it
We collect personal information directly from you when you place an order, create an account, subscribe to our emails or contact us. We also collect some information automatically through our website, which is hosted on Shopify, and through analytics and advertising services we use.
3. Why we collect, hold and use your information
We collect, hold and use your personal information to:
- Process and deliver your orders and provide order updates;
- Provide customer support, and process returns, exchanges and refunds;
- Send you marketing communications you have opted in to receive (you can unsubscribe at any time);
- Improve our website, products and services;
- Prevent fraud and meet our legal obligations.
4. Disclosure of your information
We may disclose your personal information to third parties who help us run our business, including payment processors, shipping and fulfilment partners, IT and marketing service providers, and Shopify as our ecommerce platform. Some of these providers may store information on servers located outside Australia (including the United States). Where we disclose information overseas, we take reasonable steps to ensure it is handled in accordance with the APPs.
We will never sell your personal information. We may disclose information where required or authorised by law.
5. Cookies
Our website uses cookies to remember your cart, keep you signed in, measure site performance and show you relevant advertising. You can disable cookies in your browser settings, however parts of the site (such as the cart and checkout) may not function correctly without them.
6. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our store runs on Shopify, which is Level 1 PCI DSS compliant, and all pages are served over encrypted (SSL/TLS) connections.
7. Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. We will respond within a reasonable period. There is no charge for making a request.
8. Data retention
We keep personal information only for as long as it is needed for the purposes described above, or as required by law (for example, tax and accounting records). When information is no longer required, we take reasonable steps to delete or de-identify it.
9. Complaints
If you believe we have breached the APPs or mishandled your personal information, please contact us first and we will investigate and respond within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with material changes highlighted where practical.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us through our contact page.
