Returns & Refunds Policy

We want you to ride with total confidence — in your gear and in your purchase. This policy explains your rights and how returns, exchanges and refunds work at Motovational. Nothing in this policy limits your rights under the Australian Consumer Law.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In short: if an item is faulty, not fit for purpose, or does not match its description, we will make it right — with a repair, replacement or full refund, including reasonable return shipping costs for confirmed faults.

30-day change of mind returns

On top of your consumer guarantees, we offer a 30-day change of mind return period. If your gear is not right for any reason, you can return it within 30 days of delivery provided that:

• The item is unworn, unused and in its original condition with all tags and packaging;
• You can provide your order number or proof of purchase.

Change of mind returns are refunded in full to your original payment method. Return postage for change of mind returns is at the customer's expense. Alternatively, you can choose an exchange or store credit.

How to lodge a return

1. Contact us via our contact page with your order number and the reason for the return;
2. We will reply within 1 business day with your return authorisation and the return address;
3. Pack the item securely (the original packaging is ideal) and post it back to us. We recommend using a tracked service;
4. Once we receive and inspect the item, we will process your refund, exchange or credit within 3 business days. Refunds may take 5–10 business days to appear on your statement depending on your bank.

Exchanges

Wrong size? It happens — check our Size Guide before ordering. If you need a different size, contact us and we will set aside the replacement size while your return is on its way. Exchanges are shipped free of charge.

Faulty or damaged items

If your item arrives damaged or develops a fault, contact us as soon as possible with photos and your order number. For confirmed faults we will cover return shipping and offer a repair, replacement or full refund in line with the Australian Consumer Law. Please do not continue to use a damaged safety product.

Items we cannot accept for change of mind

• Made-to-measure (Custom size) and custom-printed (Custom Design Studio) items, which are made specifically for you, unless faulty;
• Gift cards;
• Items marked as final sale, unless faulty.

These exclusions do not apply to faulty goods — your consumer guarantees always apply.

Questions?

Our team is happy to help before or after you buy. Reach us through our contact page and we will get back to you within 1 business day.